Bayou City Water Restoration

Water damage restoration — Katy & west Houston

Water damage restoration in Katy

We pick up the phone. Typical response is 25 to 45 minutes from our Katy staging area. Insurance-fluent. IICRC certified.

IICRC Certified · 15+ Years · Insured · Bilingual EN/ES

Drag to see before and after

The same living room fully dry and restoredLiving room with two inches of standing water on the hardwood floor at dawn
Illustration — not an actual job
Text Neil

From the owner

The 48-Hour Claim Killer: what insurance doesn't tell you

Watch Neil explain how insurance carriers quietly use the 48-hour rule against you — and what to do the moment you notice damage.

What we restore

01 / BIOHAZARD

Hoarding & Abandoned-Home Cleanup

Hoarding and abandoned-home cleanup is a full-PPE cleanout and restoration service — we clear, decontaminate, and restore homes that have been heavily neglected, hoarded, or sat vacant long enough to require biohazard-grade response before normal repair work can begin.

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02 / CONTENTS

Contents Pack-Out & Restoration

Contents restoration inventories your belongings, transports salvageable items off-site for cleaning and storage, and tracks every item back to its original location.

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03 / FIRE

Fire & Smoke Damage Restoration

Fire and smoke damage restoration removes soot from structural materials, neutralizes smoke odors at the molecular level, and rebuilds affected areas to pre-loss condition.

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04 / RECONSTRUCTION

Reconstruction & Rebuild

Reconstruction restores your home after water removal — drywall, flooring, cabinetry, paint — using your insurance claim as funding, with our partner showroom for material selection.

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05 / SEWAGE

Sewage Cleanup & Sanitization

Sewage cleanup classifies the contamination level under IICRC S500 Category 3 protocols, removes affected materials, and decontaminates the structure to safe conditions.

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06 / STORM

Storm & Wind Damage Restoration

Storm damage restoration handles wind-driven water intrusion, fallen tree impact, and broken-window emergency board-up, then transitions to full structural drying and rebuild.

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07 / WATER

Water Damage Restoration

Water damage restoration removes standing water, dries structural materials, and prevents secondary damage like mold within the first 24-48 hours using IICRC S500 protocols.

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The numbers

estimates no obligation
Free estimates no obligation
on Google · BBB · Thumbtack
5★ on Google · BBB · Thumbtack
typical response from Katy
25-45 minutes typical response from Katy
every day of the year
24/7 every day of the year

Where we work

7 zip codes across Katy and west Houston. Local dispatch from Katy.

Cinco Ranch

25-45 minutes · fast end

Cinco Ranch Equestrian Village · Trails of Cinco Ranch · Cinco Lakes · Cinco Ranch Southwest

Barker Reservoir flood pool, Mason Creek runoff

Cypress

25-45 minutes

Bridgeland · Towne Lake · Coles Crossing · Blackhorse Ranch

Cypress Creek watershed, 267 sq mi drainage

Fulshear

25-45 minutes · fast end

Cross Creek Ranch · Cross Creek West · Fulbrook on Fulshear Creek · Tamarron

Brazos River western reach, ag drainage

Houston

25-45 minutes

Memorial · Energy Corridor · Bellaire · Spring Branch

Buffalo Bayou + White Oak Bayou watershed

Katy

25-45 minutes

Cinco Ranch · Cane Island · Firethorne · Grand Lakes

Addicks + Barker reservoir pools, Mason Creek

Richmond

25-45 minutes

Pecan Grove · Aliana · Harvest Green · Long Meadow Farms

Brazos River bend, FM-723 corridor

Sugar Land

25-45 minutes

First Colony · Telfair · Greatwood · New Territory

Brazos River + Oyster Creek floodplain

What to do right now

01

Shut off the water

Main valve is near the meter or water heater. Buys you time before the damage spreads.

02

Photograph everything

Every affected room, multiple angles. This is for your insurance carrier.

03

Call us

We pick up. Typical response is 25-45 minutes from our Katy staging area.

Bayou City Water Restoration owner Neil Walker smiling from his service truck in a branded BCWR polo, ready for a Katy or west Houston dispatch
We pick up the phone. Typical response is 25-45 minutes from our Katy staging area.

For adjusters & claim-aware homeowners

We speak Xactimate. We document for adjusters.

We don't disappear after the deposit clears. Your carrier gets the packet they expect, in the format they expect. Free same-day estimate. We work with your carrier — no preferred-vendor strings.

Carriers we work with

  • State Farm
  • Allstate
  • USAA
  • Liberty Mutual
  • Farmers
  • Travelers
  • Nationwide
  • Texas Farm Bureau

We are not a "preferred vendor" for any carrier — we work with all of them.

(832) 675-1775 Adjuster direct line

25% deposit before work begins, 75% billed to your carrier. Can't front the deposit? We offer financing through a third-party partner. Learn more →

RECENT WORK

A look at real jobs.

Photos from Katy and west Houston restorations — water, storm, fire.

See all 14 recent jobs →
Vaulted living room ceiling with a Bayou City flood-cut exposing pink fiberglass insulation, drywall debris on the tile floor below

WATER DAMAGE

Vaulted living room ceiling collapse from an upstairs supply line leak. Flood-cut and isolated overnight; full reconstruction quoted next morning.
Close-up of a wooden furniture leg covered in mold and mildew documented during a Bayou City contents-restoration assessment

CONTENTS RESTORATION

A wood furniture leg that grew mold after a water loss, documented during the contents inventory. Restored what was savable, tagged the rest for the carrier.
Bayou City crew member working with a hammer inside an opened wall cavity exposing wood structure during reconstruction

RECONSTRUCTION

Inside the wall cavity during framing checks before drywall close-up. Same crew that ran demo handled the rebuild — no handoff, no disappearing act.

Homeowner's Guide · 2026

Read the 30-page guide before you file your claim.

  • · Texas Prompt Payment of Claims Act deadlines (15 / 15 / 5)
  • · ACV vs RCV, depreciation, and the mortgage company
  • · Three real West Houston case studies with dollar figures
Read online Download PDF

What customers say

Verified customer · BBB

September 2025

What customers say

“Another company gave me a very high estimate, but this company was a lifesaver! I called in the morning and Neil arrived within an hour. He gave me an honest estimate, did only what was necessary, and worked quickly. Three days later, Neil and Curt returned to confirm everything was completely dry.”

— Miyabi Y., Katy homeowner, AC drain leak

Verified review on BBB · Read all reviews on Google

Read on BBB Read on Google

Response timeline

From your call to the first dehumidifier running

  1. 0 MIN

    You call us

    We pick up the phone. No call center.

  2. 10 MIN

    We confirm address

    Triage the situation and dispatch a truck.

  3. 25-45 MIN

    Truck arrives

    Documentation for your adjuster begins.

  4. 90 MIN

    Water extracted

    Photos done. Standing water gone.

  5. 4 HRS

    Dehumidifiers running

    Insurance contacted with full packet.

Bayou City owner Neil Walker in a white Tyvek PPE protective suit outside the Sealy Texas Post Office during a remediation job

Meet your restoration team

Neil Walker.

  • · Neil Walker — Owner. IICRC S500 + S520 certified.
  • · Curt Weimer — Project manager. On every job over 24 hours.
  • · 12-person crew — Local hires. No franchise call center.
  • · Hurricane Harvey response veteran — Worked the recovery in 2017 (before founding Bayou City in 2023).
  • · 5310 Heatherdawn Ct, Katy — Real address. Real local operator.
  • · (832) 675-1775 — The number on this page is the number that picks up. 24/7. ASL proficient.

What we bring on every job

The truck shows up loaded.

No 'we'll have to come back tomorrow with the right pump' moments. Every truck rolls with the full spec sheet below.

LGR commercial dehumidifiers
pulls 30+ gallons per day from saturated air.
High-CFM air movers
directional drying that won't seed mold.
Thermal imaging cameras
finds water you can't see behind walls.
Moisture meters
verifies dryness to IICRC S500 standard before we leave.
Moisture mapping
pinpoints water migration paths before they become problems.
Xactimate documentation
every photo, every measurement, every line item your adjuster needs.

Questions homeowners ask us

How fast can you actually arrive when I call?
Our crew works on rotating on-call shifts so someone answers the phone 24/7 (we do not use an answering service). The truck rolls within five minutes of the call. From our Katy staging area, typical drive time is 25-45 minutes across our Katy and west Houston service area, with the closer-in neighborhoods (Cinco Ranch, Cane Island, Fulshear) seeing the fastest arrivals. For losses outside our normal response window, we still send the crew — it just takes longer to get there.
Should I call my insurance carrier before I call you?
Most homeowners think the carrier comes first, but the policy language usually requires you to take reasonable steps to prevent further damage. That is what mitigation is. Call us first so we can stop the water and start drying — we will document everything to your carrier's standard while you call them to open the claim. We have worked with every major Texas carrier and we will coordinate directly with your adjuster once the claim number is issued.
Will my homeowners insurance cover water damage restoration?
Most homeowners policies cover sudden and accidental water damage — a burst pipe, an overflowing dishwasher, an ice-maker line that lets go overnight. What is typically excluded is flooding from outside the home (storms, rising creeks), which requires a separate NFIP or private flood policy. We document everything to your carrier's standard and bill your insurance directly when the loss is covered.
Is a burst pipe in my new Fulshear home the builder's responsibility or my insurance's?
Most Texas production builders provide a limited warranty on the 1-2-10 pattern, meaning one year on workmanship and materials, two years on major systems including plumbing, and ten years on major structural components. Since House Bill 2023 took effect on June 9, 2023, a builder who instead provides a 1-2-6 warranty gets a shorter six-year statute of repose on latent structural defects; where no such warranty is provided the ten-year period still applies. A supply-line failure is a plumbing-systems issue, which puts it in the two-year tier for most homeowners. That said, your warranty is a contract rather than a statute, so the governing document is the warranty booklet you received at closing and the date that matters is your closing date, not the age of your neighborhood. The practical point is that none of this dries your house. A builder warranty claim moves in days while water moves in hours, and nearly every homeowners policy separately requires you to take reasonable steps to prevent further damage, so waiting on a warranty determination can put your insurance claim at risk. Stop the water, document everything before anything is moved, start mitigation, and pursue the warranty and the insurance claim in parallel from there.
Is Fulshear in a flood zone, and does homeowners insurance cover water damage here?
Flood zone designations in Fulshear vary lot by lot rather than neighborhood by neighborhood, so the only reliable answer for your address is the current FEMA flood map for that specific parcel. Proximity to the western reach of the Brazos River and to the agricultural drainage network west of town matters, but so does exactly where your lot sits relative to it. The coverage distinction matters more than the zone. Water that originates inside your house, such as a burst supply line, a failed water heater, an overflowing appliance, or an AC condensate backup, is a sudden and accidental loss and is the standard covered peril under a Texas homeowners policy. Surface water rising from outside and entering the structure is flood, which homeowners policies exclude and which requires a separate NFIP or private flood policy. A great many Fulshear homeowners assume a water loss is not covered because they do not carry flood insurance. If a pipe failed inside your walls, flood insurance was never the relevant policy and you should file.

Tell us what's happening
Call 24/7 — (832) 675-1775